1. Introduction
This policy applies to users who install and use the DeliveryPlus Driver mobile app to register, apply for driver access, complete verification, and manage delivery jobs after approval.
2. Information we collect
Account information
Name, email address, phone number, password hash, and account status details.
Driver profile information
Profile details such as date of birth, address, and relevant onboarding information.
Vehicle information
Vehicle type, plate details, registration data, and related compliance fields.
Uploaded documents
Verification documents may include driver licence, vehicle registration, insurance, profile image, and additional required files.
Location data
Location may be collected to support delivery functionality, job assignment operations, route context, and platform safety.
Camera access
Camera access is used to capture verification images and delivery-related proof where required.
Photo library access
Photo library access allows uploading existing images for profile and document submission.
Notifications
Push notifications may be used for verification updates, job alerts, and support notices.
Device information
We may collect device model, OS version, app version, crash diagnostics, and session metadata.
3. How information is used
- To create and manage user accounts
- To review and verify driver applications
- To enable approved drivers to access delivery jobs
- To prevent fraud and maintain platform safety
- To provide support and send service communications
- To improve app reliability and user experience
4. How documents are verified
Submitted documents are checked for validity, accuracy, and consistency with profile data. Applications may be approved, marked pending for additional information, or rejected if requirements are not met.
5. Data storage and security
We apply reasonable technical and organizational safeguards to protect personal information and uploaded verification files against unauthorized access, misuse, or loss.
6. Data sharing
We do not sell personal information. Data may be shared with service providers and verification partners only as needed to operate the onboarding and delivery platform.
7. Third-party services
We may use third-party tools for hosting, analytics, communications, verification support, and payment or operational workflows where applicable.
8. Data retention
We retain personal information only as long as necessary for onboarding, operational, compliance, security, and legal purposes.
9. Account deletion
You can delete your account directly from within the DeliveryPlus Driver mobile app. To delete your account:
- Open the DeliveryPlus Driver app on your device.
- Go to Profile (or Account settings).
- Tap Delete Account and follow the on-screen confirmation. This action is permanent and cannot be undone.
After confirming deletion in the app your account will be permanently removed or anonymised according to our data retention and security policies. You will be logged out and will no longer be able to sign in with the same credentials.
If you are viewing these pages from a browser on the same device, you can try opening the app using the button below (may not work on all devices/browsers):
10. User rights
Depending on applicable law, users may have rights to access, correct, delete, or restrict use of their personal data. Contact support to submit a privacy request.
11. Contact information
Email: info@deliveryplus.com.au
Phone: 1300490551
Office Hours: Mon - Sun: 24/7 Available
Address: 8 Cactus Lane, Campbellfield VIC 3061, Australia